Privacy Policy – Universal Balance

At Universal Balance, we are committed to protecting your personal information and maintaining your trust. This policy explains how we collect, use, and store the details you provide us, whether through our website, lead forms, or in-studio.

1. What Information We Collect

We may collect personal details including:

• Your name

• Email address

• Phone number

• Any other details you choose to provide in forms or messages

2. How We Use Your Information

Your information is used only for purposes directly related to:

• Contacting you about our programs, services, or events

• Providing updates or support related to your enquiry

• Improving our services and customer experience

We do not sell, rent, or trade your personal information with third parties.

3. How We Store Your Information

Your data is stored securely using trusted platforms (such as Meta, Stripe, and other service providers we use for bookings and communication). We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

4. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct or update your details

• Request that your data be deleted from our systems

To request this, please email: [anita@universalbalance.com.au]

5. Cookies and Tracking

We may use cookies or Facebook Pixel to better understand how you interact with our website and ads, in order to improve our services. This data is anonymous and not linked to your personal identity.

6. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.